Returns

We make it as simple as possible to return our products. Please note that some types of products have different returns processes:

Returning a book / getting a refund

We offer a 14-day returns period for books. If you aren't happy with the books and want to return them, here's how:

  1. Check your order is in the same condition as it arrived (no scribbles, stickers, tea stains, drawings of King Kong climbing the Empire State Building on the front cover etc...). We may not accept returns that have been damaged whilst in your hands.
  2. Re-pack the books in the original packaging or in a secure package. Make sure you’ve included all the relevant bits – if for example you’re returning several books.
  3. Make sure you include your name and address inside the package so we know who it's from.
  4. It’s also helpful if you could jot down a note saying why you are returning them. It's not so we can quibble – it can be helpful to us to know what you're not happy with about them in case it helps us improve in the future!
  5. Cover over your address label on the package with our address:

    The Helpful Book Company
    13B Devonshire Road Estate
    Millom
    Cumbria
    LA18 4JS
  6. Post the package at your local Post Office counter. 2nd class postage is fine to use, but best ask for proof of postage, just in case it gets lost on the way.
  7. If you like, you can let us know by email (to returns@helpfulbooks.co.uk) that you’ve returned your order, but you don’t have to.
  8. When we get the package back, we’ll send you a letter to let you know it arrived safely. If you’ve already paid, we’ll also refund your payment by the same way you paid (i.e. we’ll send you a cheque if you paid by cheque or refund your card payment if you paid by card). If you haven’t paid yet, we’ll make a note so we know you don’t owe us anything.

Thanks for having given the books a try – it’s a shame they weren’t quite what you were after this time but we hope it hasn’t put you off us in case any of our other books look interesting to you!

If you have any questions please don't hesitate to contact us.